Frequently asked questions

Your coffee is already roasted at origin and frozen at its tasted peak, so orders ship from our freezer — we don’t wait on a roast. We send you tracking by email as soon as your order is on its way, and any delivery estimate starts from the ship date.

Yes — that’s expected. We ship the vacuum-sealed bag straight from the freezer without insulated packaging, so it warms in transit. Roasted coffee is shelf-stable, and thawing doesn’t harm it. Put sealed bags back in the freezer — or keep them sealed at room temperature for 30–60 days — and once a bag is open, drink it within 7–14 days for peak taste.

Shipping is calculated at checkout based on your address and the weight of your order — you’ll see the exact cost before you pay.

Within the United States we ship via USPS, UPS, or FedEx. Internationally we ship via DHL Express.

Yes, to many countries via DHL Express. Shipping is calculated at checkout. See “Will I pay duties and taxes?” below, and note that some countries are unavailable at checkout because of their import rules.

Email us at hello@rubiareserve.com as soon as possible. We can usually help before your order ships, but not after.

Because coffee is a perishable food product, we can’t accept returns or exchanges of roasted coffee, and we can’t refund for a change of mind or a taste preference. If something is wrong with your order, see the next two questions — we’ll make it right.

Email hello@rubiareserve.com within 7 days of delivery with: (1) your order number, (2) the roast-date or lot code on the bag, and (3) a photo of the item or issue. We’ll replace it or refund it.

For damage, email us within 7 days with your order number and photos of the package and contents, and we’ll arrange a replacement or refund. For a package that tracking shows as delivered but you can’t find, contact us and we’ll help you open a claim with the carrier.

Yes — email hello@rubiareserve.com any time before your order ships and we’ll cancel and refund it in full. Once it has shipped, it can’t be cancelled.

In most cases, yes. International orders ship on DAP (Delivered at Place) terms, which means import duties, VAT, GST, or customs fees charged by your country are not included in our prices and are your responsibility. DHL Express will contact you to collect any charges before or at delivery. Duties and taxes aren’t refundable by us, so we recommend checking your country’s import rules before ordering.

We ship to many countries, but some have import rules — such as requiring a local food importer or registration — that make direct delivery unreliable, so those destinations are turned off at checkout. If your country isn’t available when you check out, that’s why. Email hello@rubiareserve.com if you’re unsure.

Each lot is a distinct harvest from a single farm or micro-region, kept separate from bean to bag. When a lot is gone, it’s gone — we don’t blend in other beans to stretch supply.

Every coffee comes in a single 4 oz size — about seven cups — sized to be finished inside the lot’s peak window. The roast levels and grind options available for a given coffee are shown on its product page before you add it to your cart.

To preserve the coffee at the day it tasted best. You’re buying some of the rarest single-lot coffee in the world, and we want you to experience it at its peak. Roasted coffee peaks about 7–14 days after roasting, then fades. We taste each lot through its rest, and on the day it tastes best we vacuum-seal it and hold it at −40 °C — stopping the fade in its tracks.

No. Freezing preserves roasted coffee — it does not improve or harm it. Each bag is vacuum-sealed before the freeze, so you open it at the same point we tasted it. Preserved, not improved.

So every bag is finished at its best — and you get to taste more. A 4 oz bag is about seven cups, sized to be finished inside its peak drinking window instead of fading in a bigger bag. When you order more, it comes as more bags, not bigger ones — a size that puts freshness first, and makes it easy to explore coffees from around the world.

Not to retail customers — we sell roasted coffee only on the website. Licensed commercial roasters can ask about green coffee through our wholesale program.

We buy direct from the farm — there are no third-party brokers between us and the grower. Where we can, the founders travel to origin, walk the farms, and taste the harvest on site before we buy.

Our coffee is sold through this website and to our wholesale partners. If you’d like to carry it, see the Wholesale section below.

Keep sealed bags in the freezer — they arrive vacuum-sealed, and refreezing a sealed bag is fine. A sealed bag also keeps at room temperature for 30–60 days. Once a bag is open, keep it sealed away from heat, light, and moisture, grind just before brewing, and drink it within 7–14 days for peak taste.

Roasted coffee peaks about 7–14 days after roasting, then fades. We freeze each lot at its tasted peak and hold it at −40 °C, so your bag is preserved at the day it tasted best. Sealed, it keeps in the freezer long-term or at room temperature for 30–60 days; once opened, drink it within 7–14 days for peak taste.

A clean filter method — pour-over or drip — at about a 1-to-15 coffee-to-water ratio brings out the natural sweetness and balance in our coffees.

Yes — we work with specialty cafes and licensed roasters. Apply through our wholesale page and we’ll be in touch. Wholesale orders are covered by a separate wholesale agreement, not our consumer Terms of Service.

Minimums depend on the coffee and the program. Reach out through the wholesale application and we’ll walk you through current options.

Yes — green coffee is available to licensed commercial roasters. Ask through the wholesale application.