Frequently asked questions

Orders ship within 3 business days, and we email you tracking when your order is on its way. Delivery estimates start from the ship date.

Shipping is calculated at checkout from your address and the size of your order, and you see the exact price before you pay. A single bag ships by USPS or UPS, and you choose the service. Orders of 2 or more bags ship by USPS Priority Mail in Flat Rate boxes; if one bag is left over, it ships in its own mailer by USPS Ground Advantage. For orders of 7 or more bags, we recommend signature confirmation and select it for you at checkout; you can turn it off. When it is on, the carrier’s signature fee is included in the shipping price.

Only to street addresses and PO boxes in the 50 US states and DC. We can’t ship to APO/FPO military addresses, US territories, or outside the United States.

Open the link in your order confirmation email, or choose “Track an order” at the bottom of any page and enter your order number (it starts with RR-) and the email you used at checkout.

Orders can’t be cancelled once placed. If you need to fix something, like the shipping address, email hello@rubiareserve.com right away and we’ll work to make it right.

No. All sales are final: no returns, refunds, or cancellations. If there’s any issue with your order, email hello@rubiareserve.com and we’ll work to make it right.

Wrong item, damaged package, or tracking says delivered but you can’t find it: email hello@rubiareserve.com with your order number (it starts with RR-) and a photo if you have one, and we’ll work to make it right.

Where we’re required to, yes. Sales tax is calculated from your shipping address and shown at checkout before you pay.

Yes, to specialty cafes and licensed roasters, including green coffee for licensed roasters. Apply through our wholesale page. Wholesale orders are covered by a separate wholesale agreement, not our consumer Terms of Service.